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An Open Letter to Every Private Equity CEO
Private equity is gutting the customer experience—and most CEOs don’t even see it. Here’s an open letter calling out the policies, priorities, and leadership failures killing guest loyalty. #CustomerE... ...more
Servin ,Customer Keepin'
April 30, 2025•4 min read
Amazing Business Radio
Transforming Ordinary Businesses Through Extraordinary Experiences with Vance Morris Prioritizing Customer Retention over Acquisition ...more
Servin ,Customer Keepin'
February 05, 2025•2 min read
Stop Competing on Price: Build Loyalty That Outlasts Discounts
Stop Competing on Price: Build Loyalty That Outlasts Discounts A random encounter in the grocery store with a customer who recognized Emma from my newsletter taught me a powerful business lesson: loy... ...more
Customer Keepin'
January 23, 2025•3 min read