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Good Night Kiss Customer Loyalty
Discover how Disney’s nightly fireworks—what Walt called the “Kiss Goodnight”—can transform your client retention. This article reveals why the final impression matters most and how to engineer lastin... ...more
Customer Keepin'
June 05, 2025•2 min read
“Viewer Discretion Advised”: What Raunchy TV Warnings Can Teach You About Customer Experience
Discover how the classic “Viewer Discretion Advised” warning can be transformed into a powerful customer experience tool. Learn to grab attention, set expectations, and create unforgettable moments th... ...more
Marketing ,Customer Gettin'
May 22, 2025•4 min read
Barriers To Customer Service
What should’ve been a seamless birthday dinner turned into a case study in bad customer experience—thanks to a server who refused to adapt when a decorative plant blocked her usual path. Instead of ad... ...more
Servin
May 07, 2025•2 min read