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Beware CX Charlatans & Bamboozlers

Ohio Rep. Thaddeus Claggett wants to ban marriage between humans and AI chatbots, proof we’ve lost our minds. But the real frauds aren’t digital brides; they’re the charlatans posing as customer expe... ...more

Servin

October 16, 20253 min read

The $118 Dress Shirt Disaster: A Masterclass in How to Lose a Customer (and a Sale)

A trip to a luxury shirt store turned into a lesson in bad service. No greeting, no guidance, no upsell, just lost loyalty. Discover how small service failures destroy trust, sales, and lifetime value... ...more

Customer Gettin'

September 29, 20255 min read

Starbucks’ $500M Question: Can You Fix the Experience Without Fixing the People?

Starbucks’ $500M Question: Can You Fix the Experience Without Fixing the People?

Starbucks is betting $500M on tech and baristas to fix long waits and boost sales. But the real lesson? No customers, no business. Ruthless profit management matters—but so does creating engaged emplo... ...more

Customer Gettin' ,Customer Keepin'

September 18, 20251 min read