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Barriers To Customer Service
What should’ve been a seamless birthday dinner turned into a case study in bad customer experience—thanks to a server who refused to adapt when a decorative plant blocked her usual path. Instead of ad... ...more
Servin
May 07, 2025•2 min read
An Open Letter to Every Private Equity CEO
Private equity is gutting the customer experience—and most CEOs don’t even see it. Here’s an open letter calling out the policies, priorities, and leadership failures killing guest loyalty. #CustomerE... ...more
Servin ,Customer Keepin'
April 30, 2025•4 min read
Amazing Business Radio
Transforming Ordinary Businesses Through Extraordinary Experiences with Vance Morris Prioritizing Customer Retention over Acquisition ...more
Servin ,Customer Keepin'
February 05, 2025•2 min read