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Customer Experience Begins Where Your Product Ends
Discover why customer experience is your real product and the secret to customer retention. Learn how personality, care, and consistency turn your business into a brand customers remember and return t... ...more
Servin
June 30, 2025•3 min read
How to Put Personality in Your Business
Injecting personality into your business isn’t risky—it’s required. From Disney to carpet cleaning, I’ve seen how small changes (like phone greetings and thank-you gifts) create unforgettable experien... ...more
Servin ,Customer Gettin'
June 25, 2025•3 min read
Barriers To Customer Service
What should’ve been a seamless birthday dinner turned into a case study in bad customer experience—thanks to a server who refused to adapt when a decorative plant blocked her usual path. Instead of ad... ...more
Servin
May 07, 2025•2 min read