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How to Put Personality in Your Business
Injecting personality into your business isn’t risky—it’s required. From Disney to carpet cleaning, I’ve seen how small changes (like phone greetings and thank-you gifts) create unforgettable experien... ...more
Servin ,Customer Gettin'
June 25, 2025•3 min read
“Viewer Discretion Advised”: What Raunchy TV Warnings Can Teach You About Customer Experience
Discover how the classic “Viewer Discretion Advised” warning can be transformed into a powerful customer experience tool. Learn to grab attention, set expectations, and create unforgettable moments th... ...more
Marketing ,Customer Gettin'
May 22, 2025•4 min read
Marketing Goes Big and Cheesy: From Giant Cheez-Its to Résumé Pizzas—The Bold Moves You Can’t Ignore
Explore bold marketing stunts like Taco Bell's giant Cheez-It and Pizza Hut's résumé pizza. Learn key lessons on outrageous moves that get attention and how seamless customer service creates lasting i... ...more
Marketing ,Servin &Customer Gettin'
September 20, 2024•3 min read