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5 Step "Quick Promo Builder" to boost Customer Retention.
Starbucks drops Pumpkin Spice in August to reactivate millions. Seasonal limited-time rituals drive customer retention & loyalty. Steal the play and build recurring revenue with the Loyalty Profit Eng... ...more
Customer Gettin' ,Customer Keepin'
July 23, 2025•0 min read
Good Night Kiss Customer Loyalty
Discover how Disney’s nightly fireworks—what Walt called the “Kiss Goodnight”—can transform your client retention. This article reveals why the final impression matters most and how to engineer lastin... ...more
Customer Keepin'
June 05, 2025•2 min read
An Open Letter to Every Private Equity CEO
Private equity is gutting the customer experience—and most CEOs don’t even see it. Here’s an open letter calling out the policies, priorities, and leadership failures killing guest loyalty. #CustomerE... ...more
Servin ,Customer Keepin'
April 30, 2025•4 min read