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Good Night Kiss Customer Loyalty
Discover how Disney’s nightly fireworks—what Walt called the “Kiss Goodnight”—can transform your client retention. This article reveals why the final impression matters most and how to engineer lastin... ...more
Customer Keepin'
June 05, 2025•2 min read
An Open Letter to Every Private Equity CEO
Private equity is gutting the customer experience—and most CEOs don’t even see it. Here’s an open letter calling out the policies, priorities, and leadership failures killing guest loyalty. #CustomerE... ...more
Servin ,Customer Keepin'
April 30, 2025•4 min read
Amazing Business Radio
Transforming Ordinary Businesses Through Extraordinary Experiences with Vance Morris Prioritizing Customer Retention over Acquisition ...more
Servin ,Customer Keepin'
February 05, 2025•2 min read